In a world where late payment have a serious impact on companies cash flow, effective dunning is essential. Our customized service is designed to help you collect your outstanding debts while maintaining solid and positive customer relations .
Visit Amicable collection plays an essential role not only in recovering receivables, but also in preserving and strengthening business relationships with your customers. Here are the key issues:
According to a study by Ellisphère, the payment delays in 2024 were on average...17.83 days. This is considerable, and you know very well that a Lower DSOit's a improved cash flow and less stress for you. An effective reminder reminds customers of their deadlines and helps you tospeed up payments.
Example An SME in the B2B sector was finding that its customers were always overdue on their invoices, and called on France Contentieux to take preventive action to reduce payment times:
The results: payment times cut in half - imagine the positive impact on cash flow?
Loyalty : By resolving payment problems in an ethical and sympathetic way, you increase the chances of building customer loyalty.
Companies often mistakenly think that invoice dunning is poorly perceived by customers, this is not the case - quite the contrary: a communicating proactively and structured reinforces your image serious and attentive partner.
The key adapt the tone and channel depending on your customer's profile (some professions, for example, are less responsive to emails - in which case SMS reminders are more direct).
Late payment is not just a problem cashflow problem - they simply limit your growth capabilities whether in terms ofinnovationof recruitment orinvestment.
Example An SME in the construction industry, paralyzed by €50,000 in unpaid bills, recovered 80 % of this sum in 3 months by implementing an appropriate recovery plan and rigorous monitoring. The result? The company was able to launch its new construction project and generate an additional €200k in sales.
Our dunning service is designed to meet two main objectives: recovery efficiency and respect for your customer relationships.
1
We examine each case from every angle: customer history, context of the invoice, any previous disputes. Accordingly, we adapt the strategy to have. Did you know, for example, that almosta third party delays are the result of a simple input error or misunderstanding?
2
SMS, e-mail, courtesy call... We adapt the communication channel customer preferences. The aim is to solve payment problems before they become critical, by maintaining a constant open and constructive communication with your customers.
"For example, we have found that a simple e-mail reminder before the invoice due date resolves 70 % of cases."
Unfortunately, there are times when a gentle reminder just isn't enough. In such cases, we intensify our efforts with telephone and written reminders based on professional and persuasive scripts.
3
From detailed monthly reports will give you the amounts recovered, the average times and also the cases requiring special attention.
A typical report might show, for example, that a company has recovered €25,000 out of €30,000 in unpaid invoices thanks to regular reminders, with details of average payment times before and after intervention.
At France Contentieux, we know thatoutsource customer reminders is a relatively sensitive decision. But let's take it a step further - what if your provider became a a true strategic partnercapable of strengthen your credibility while securing your cash flow ? Here's why our B2B customers renew their trust in us for 50 years.
Did you know? 85 % of collection failures come from a lack of understanding of the specificities of the business. That's why our teams are experts in regulatory constraints (e.g. legal deadlines in the construction industry). sector payment cycles (e.g. advances on IT invoices), but also relational codes (a workshop manager doesn't have the same expectations as the CFO of a large group).
We are committed to providing excellent value for money. Our white-label relaunch is designed to be both efficient and affordable, allowing you to collecting your debts without incurring excessive costs, as we are commissioned on results.
Here's what one of our customers had to say about our white-label collection service : " These wide-ranging approaches enable us to respond effectively to our requirements, while preserving our corporate image."
For us, "white labeling" goes far beyond a logo at the bottom of an e-mail. We take the time to understanding your challenges and goals in order toembody your values and toneregardless of the channel used.
Our tools (AI platform, industry CRM, predictive analytics) serve our human expertise, never the other way around (intelligent alerts, automated workflows or interactive dashboards with KPI tracking like the DSOthe recovery rate).
The cost of our service varies according to a number of factors, such as the number of files to be processed and the complexity of the claims. We offer competitive and transparent rates, with flexible pricing options to suit your needs. For a precise quotation, please contact us directly.
The time it takes to recover a debt can vary depending on a number of factors, including the debtor's responsiveness and the complexity of the case. In general, our proven methods enable us to recover the majority of receivables within 20 to 40 days. We always strive to maximize the speed and efficiency of our interventions.
This service is crucial to effective cash management. It helps reduce late payments, improve liquidity and maintain healthy customer relationships. Proactive dunning helps prevent bad debts and shows your customers that you take your financial operations seriously.
This service is suitable for all types of company, whatever their size or sector of activity. Whether you're an SME or a large corporation, we have the tools and expertise to effectively manage your outstanding receivables.
White-label dunning focuses on preventive actions to encourage payments before they become a problem, and helps build customer loyalty.
Visit debt collection management mandate is used for older invoices that require more formal measures to resolve.
We can deploy this service on your tools or ours to optimize the dunning process. This includes receivables management systems, automated communication platforms integrating AI and data analysis software to monitor and improve our performance. These technologies enable us to be more responsive and efficient in our dunning processes.
