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Sending payment reminders to a customer without damaging the relationship is an art: discover 5 practical techniques to collect outstanding receivables efficiently, without generating unnecessary tension, and get all the keys you need to an intelligent and efficient dunning process.

Understanding the statute of limitations is essential to mastering debt collection. Find out why these limitations exist, how they change from situation to situation, how to interrupt and put them on hold, and how to avoid unpleasant surprises, whether you are a creditor or a debtor.