{"id":1453,"date":"2025-04-28T12:34:33","date_gmt":"2025-04-28T10:34:33","guid":{"rendered":"https:\/\/www.france-contentieux.com\/?p=1453"},"modified":"2025-04-28T16:55:11","modified_gmt":"2025-04-28T14:55:11","slug":"5-unpaid-invoice-dunning-techniques","status":"publish","type":"post","link":"https:\/\/www.france-contentieux.com\/en\/blog\/2025\/04\/28\/5-unpaid-invoice-dunning-techniques\/","title":{"rendered":"5 effective techniques for stress-free dunning"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1453\" class=\"elementor elementor-1453\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4119df32 e-con-full e-flex e-con e-parent\" data-id=\"4119df32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-423b83c elementor-widget elementor-widget-image\" data-id=\"423b83c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"199\" src=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Citation-Relance-Impayes-1024x255.jpg\" class=\"attachment-large size-large wp-image-1476\" alt=\"Relance Impay\u00e9s\" srcset=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Citation-Relance-Impayes-1024x255.jpg 1024w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Citation-Relance-Impayes-300x75.jpg 300w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Citation-Relance-Impayes-768x191.jpg 768w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Citation-Relance-Impayes.jpg 1436w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537fe26 elementor-widget elementor-widget-heading\" data-id=\"537fe26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9parez une strat\u00e9gie de relance claire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e847f elementor-widget elementor-widget-text-editor\" data-id=\"f3e847f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous vous demandez peut-\u00eatre pourquoi une strat\u00e9gie structur\u00e9e est indispensable ? Simplement parce que c\u2019est comme un plan de route, sans lui, vous risquez de tourner en rond et de perdre votre cr\u00e9dibilit\u00e9 aupr\u00e8s de vos clients.<\/p><p>Commencez par traquer votre <strong>DSO<\/strong> <strong>(Days Sales Outstanding)<\/strong>, ce thermom\u00e8tre financier qui mesure combien de jours vos <strong>cr\u00e9ances tra\u00eenent en moyenne<\/strong>, plus il est bas, mieux c&rsquo;est pour votre tr\u00e9sorerie. D\u00e9couvrez comment l&rsquo;optimiser dans notre <a href=\"\/actualites\/dso-guide-complet\/\">guide complet sur le DSO<\/a>.<\/p><p><strong>Les 3 piliers d\u2019une strat\u00e9gie gagnante :<\/strong><\/p><ol><li><strong>Fixez les r\u00e8gles d\u00e8s la facture\u00a0: <\/strong>Date limite de paiement, p\u00e9nalit\u00e9s \u00e9ventuelles, contact d\u00e9di\u00e9\u2026 Soyez aussi clair que possible. Exemple : \u00ab Paiement attendu avant le 31 janvier \u00bb \u2013 ici pas de place pour l\u2019ambigu\u00eft\u00e9.<\/li><li><strong>Utilisez un logiciel de gestion des cr\u00e9ances\u00a0: <\/strong>Automatisez les rappels, suivez les paiements en temps r\u00e9el et centralisez l\u2019information. Exemple\u00a0:\u00a0 un rappel automatique est envoy\u00e9 7 jours avant l\u2019\u00e9ch\u00e9ance et un autre \u00e0 J+3 si le paiement se fait attendre. Simple et efficace !<\/li><li><strong>Formez vos \u00e9quipes \u00e0 la gestion des impay\u00e9s\u00a0: <\/strong>Parce qu\u2019une \u00e9quipe pr\u00e9par\u00e9e est une \u00e9quipe efficace. Ton courtois mais ferme, \u00e9coute active, solutions sur mesure. Imaginez un client qui exprime ses difficult\u00e9s : proposez un \u00e9ch\u00e9ancier, mais rappelez gentiment qu\u2019un huissier guette si rien ne bouge.<\/li><\/ol><p>\u00a0<\/p><p>Le bonus ? Moins de temps perdu en relances al\u00e9atoires, moins de tensions, et un taux de recouvrement boost\u00e9. Et si vous testiez \u00e7a d\u00e8s la prochaine facture ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-918e7af elementor-widget elementor-widget-heading\" data-id=\"918e7af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utilisez des canaux de communication adapt\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df84e11 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"df84e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les outils indispensables pour relancer vos impay\u00e9s efficacement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82570b3 elementor-widget elementor-widget-text-editor\" data-id=\"82570b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La mani\u00e8re dont vous contactez vos clients compte \u00e9norm\u00e9ment. Pourquoi se limiter \u00e0 un seul canal quand plusieurs peuvent \u00eatre efficaces selon la situation ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7850010 elementor-widget elementor-widget-heading\" data-id=\"7850010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">L'email, un classique incontournable<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934e146 elementor-widget elementor-widget-text-editor\" data-id=\"934e146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019email est l\u2019outil de relance le plus couramment utilis\u00e9. Pourquoi ? Parce qu\u2019il est professionnel et tra\u00e7able.<\/p><ul><li><strong>Comment structurer une relance par email ?<\/strong><ul><li><strong>Objet clair et percutant<\/strong> : \u00ab\u00a0Rappel \u2013 Facture [Num\u00e9ro] en attente de r\u00e8glement.\u00a0\u00bb<\/li><li><strong>Corps du message<\/strong> : Utilisez un ton respectueux mais ferme. <em>Exemple :<br \/><\/em>\u00ab\u00a0Bonjour [Nom du client],<br \/>Nous souhaitons vous rappeler que la facture [Num\u00e9ro] d\u2019un montant de [montant] \u20ac arriv\u00e9e \u00e0 \u00e9ch\u00e9ance le [date limite] reste \u00e0 ce jour non r\u00e9gl\u00e9e. Nous vous remercions de bien vouloir proc\u00e9der au r\u00e8glement dans les plus brefs d\u00e9lais ou de nous contacter en cas de difficult\u00e9.<br \/>Cordialement,<br \/>[Votre nom et fonction]\u00a0\u00bb<\/li><\/ul><\/li><li><strong>Avantage cl\u00e9<\/strong> : L\u2019email laisse une trace \u00e9crite, essentielle en cas de contentieux ult\u00e9rieur.<\/li><li><strong>Astuce: <\/strong>Joindre une copie de la\/les factures en souffrance.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28d3f18 elementor-widget elementor-widget-image\" data-id=\"28d3f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"348\" src=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Moyens-de-communication-1-1024x446.jpg\" class=\"attachment-large size-large wp-image-1462\" alt=\"Moyens de communication\" srcset=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Moyens-de-communication-1-1024x446.jpg 1024w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Moyens-de-communication-1-300x131.jpg 300w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Moyens-de-communication-1-768x334.jpg 768w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Moyens-de-communication-1.jpg 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce1c01 elementor-widget elementor-widget-heading\" data-id=\"bce1c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Le SMS, RCS : Rapidit\u00e9 et efficacit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-742356d elementor-widget elementor-widget-text-editor\" data-id=\"742356d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Parfait pour les petits montants ou les retards l\u00e9gers. Le format court et direct est parfait pour capter l\u2019attention.<\/p><ul><li><strong>Quand utiliser le SMS ?<\/strong><ul><li>Quelques jours avant l\u2019\u00e9ch\u00e9ance pour pr\u00e9venir le client de la date limite de paiement<\/li><li>En compl\u00e9ment d\u2019un email pour relancer sans \u00eatre intrusif.<\/li><\/ul><\/li><li><em>Exemple de SMS :<br \/><\/em>\u00ab\u00a0Bonjour [Nom ], nous vous rappelons que la facture [Num\u00e9ro], d\u2019un montant de [montant] \u20ac, arriv\u00e9e \u00e0 \u00e9ch\u00e9ance le [date], est en attente de r\u00e8glement. Merci de votre r\u00e8glement rapide. [Lien de paiement s\u00e9curis\u00e9]\u00a0\u00bb<\/li><li><strong>Avantage cl\u00e9<\/strong> : Le taux d\u2019ouverture d\u2019un SMS est estim\u00e9 entre 90% et 98% , cela signe que pratiquement tous les SMS envoy\u00e9s sont lus par leurs destinataires<\/li><\/ul><p>Le RCS, c\u2019est comme un SMS mais en mieux : interactif, moderne, et il permet m\u00eame d&rsquo;int\u00e9grer un bouton de paiement direct..<\/p><ul><li><strong>Avantage cl\u00e9: <\/strong>Le RCS ont un taux d\u2019ouverture encore sup\u00e9rieur \u00e0 celui des SMS, car ils apparaissent comme des conversations enrichies dans les applications de messagerie natives.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35abf15 elementor-widget elementor-widget-heading\" data-id=\"35abf15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le t\u00e9l\u00e9phone, pour garder le contact humain<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-780ac88 elementor-widget elementor-widget-text-editor\" data-id=\"780ac88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les situations d\u00e9licates ou les montants importants, rien ne remplace un appel direct. C\u2019est souvent en \u00e9changeant de vive voix qu\u2019on trouve les meilleures solutions.<\/p><ul><li><strong>Comment structurer votre relance t\u00e9l\u00e9phonique ?<\/strong><ol><li>Pr\u00e9sentez-vous clairement : \u00ab\u00a0Bonjour, je suis [Votre nom] de [Nom de votre entreprise].\u00a0\u00bb<\/li><li>Exposez la situation factuellement : \u00ab\u00a0Nous avons constat\u00e9 que la facture [Num\u00e9ro] d\u2019un montant de [montant] \u20ac, arriv\u00e9e \u00e0 \u00e9ch\u00e9ance le [date], n\u2019a pas encore \u00e9t\u00e9 r\u00e9gl\u00e9e.\u00a0\u00bb<\/li><li>Soyez \u00e0 l\u2019\u00e9coute : Demandez si des difficult\u00e9s ou des erreurs sont \u00e0 l\u2019origine du retard.<\/li><li>Proposez des solutions : \u00ab\u00a0Souhaitez-vous r\u00e9gler directement ou avons-nous besoin de convenir d\u2019un \u00e9ch\u00e9ancier ?\u00a0\u00bb<\/li><\/ol><\/li><li><em>Exemple concret : Un client vous indique des difficult\u00e9s de tr\u00e9sorerie ? Proposez-lui clairement un paiement en plusieurs fois avec des dates pr\u00e9cises.<\/em><\/li><li><strong>Avantage cl\u00e9<\/strong> : Cr\u00e9e une relation de proximit\u00e9 et montre votre volont\u00e9 de trouver une solution.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29a06a elementor-widget elementor-widget-heading\" data-id=\"b29a06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les lettres de relance : l\u2019ultime avertissement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5396b30 elementor-widget elementor-widget-text-editor\" data-id=\"5396b30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si toutes vos autre relances ont \u00e9chou\u00e9, plus le choix, il faut passer \u00e0 l\u2019\u00e9tape suivante, plus formelle. La lettre papier marque une \u00e9tape officielle dans le processus de recouvrement.<\/p><ul><li><strong>Exemple de lettre :<\/strong><ul><li>Mentionnez toutes les informations essentielles (facture, montant, date d\u2019\u00e9ch\u00e9ance).<\/li><li>Ajoutez une clause rappelant les cons\u00e9quences l\u00e9gales potentielles.<\/li><li>Gardez un ton professionnel.<\/li><\/ul><\/li><li><em>Exemple concret :<\/em> Une lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception peut \u00eatre utilis\u00e9e pour notifier au client qu\u2019un dossier sera transmis \u00e0 un tiers en cas d\u2019absence de r\u00e9ponse sous 7 jours.<\/li><li><strong>Avantage cl\u00e9<\/strong> : Conf\u00e8re un poids juridique \u00e0 votre relance.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b2b2d elementor-widget elementor-widget-heading\" data-id=\"36b2b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbots et messagerie instantan\u00e9e : Le gain de temps 24\/7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731b158 elementor-widget elementor-widget-text-editor\" data-id=\"731b158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez pens\u00e9 aux chatbots ? Ils peuvent r\u00e9pondre \u00e0 des questions, guider le d\u00e9biteur dans une d\u00e9marche de paiement et automatiser certaines t\u00e2ches sans intervention humaine.<\/p><ul><li><strong>Avantage Cl\u00e9: <\/strong>Disponibilit\u00e9 24\/7 et R\u00e9duction des co\u00fbts avec l\u2019automatisation de certaines t\u00e2ches r\u00e9p\u00e9titives (envoi de lien de paiement par exemple)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146331f elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"146331f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9capitulatif des diff\u00e9rents canaux de relance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91eb21f elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"91eb21f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47e9595 e-con-full e-flex e-con e-child\" data-id=\"47e9595\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b019a31 e-con-full e-flex e-con e-child\" data-id=\"b019a31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13fb582 elementor-widget elementor-widget-text-editor\" data-id=\"13fb582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Canal de communication<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34f2caa e-con-full e-flex e-con e-child\" data-id=\"34f2caa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-140c610 elementor-widget elementor-widget-text-editor\" data-id=\"140c610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quand l\u2019utiliser ?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55e964d e-con-full e-flex e-con e-child\" data-id=\"55e964d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d94629 elementor-widget elementor-widget-text-editor\" data-id=\"2d94629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Exemples concrets<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf9265d e-con-full e-flex e-con e-child\" data-id=\"bf9265d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2599924 elementor-widget elementor-widget-text-editor\" data-id=\"2599924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Avantage cl\u00e9<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5797133 e-con-full e-flex e-con e-child\" data-id=\"5797133\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5378a11 e-con-full e-flex e-con e-child\" data-id=\"5378a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6b885 elementor-widget elementor-widget-text-editor\" data-id=\"2b6b885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Email<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87bb3b2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"87bb3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"70px\" height=\"70px\" viewBox=\"0 0 70 70\"><g id=\"surface1\"><path style=\" stroke:none;fill-rule:nonzero;fill:rgb(63.921571%,32.156864%,44.705883%);fill-opacity:1;\" d=\"M 35 60.375 C 31.496094 60.375 28.195312 59.710938 25.097656 58.378906 C 22.003906 57.046875 19.3125 55.238281 17.023438 52.957031 C 14.734375 50.671875 12.925781 47.992188 11.605469 44.90625 C 10.285156 41.824219 9.625 38.527344 9.625 35.023438 C 9.625 31.511719 10.289062 28.207031 11.621094 25.109375 C 12.953125 22.011719 14.761719 19.316406 17.042969 17.023438 C 19.328125 14.734375 22.007812 12.925781 25.09375 11.605469 C 28.175781 10.285156 31.472656 9.625 34.976562 9.625 C 38.488281 9.625 41.792969 10.289062 44.890625 11.621094 C 47.988281 12.957031 50.683594 14.761719 52.976562 17.046875 C 55.265625 19.332031 57.074219 22.019531 58.394531 25.113281 C 59.714844 28.207031 60.375 31.511719 60.375 35.027344 L 60.375 37.332031 C 60.375 39.617188 59.578125 41.550781 57.980469 43.128906 C 56.382812 44.710938 54.433594 45.5 52.136719 45.5 C 50.34375 45.5 48.738281 44.964844 47.320312 43.894531 C 45.898438 42.828125 44.953125 41.441406 44.480469 39.738281 C 43.433594 41.515625 42.085938 42.917969 40.441406 43.949219 C 38.792969 44.984375 36.984375 45.5 35.011719 45.5 C 32.128906 45.5 29.660156 44.472656 27.59375 42.417969 C 25.53125 40.367188 24.5 37.875 24.5 34.945312 C 24.5 32.015625 25.53125 29.542969 27.59375 27.523438 C 29.660156 25.507812 32.125 24.5 35 24.5 C 37.871094 24.5 40.339844 25.507812 42.40625 27.527344 C 44.46875 29.542969 45.5 32.039062 45.5 35.011719 L 45.5 37.332031 C 45.5 39.160156 46.160156 40.710938 47.484375 41.984375 C 48.808594 43.257812 50.359375 43.894531 52.136719 43.894531 C 53.914062 43.894531 55.464844 43.257812 56.785156 41.984375 C 58.109375 40.710938 58.769531 39.160156 58.769531 37.332031 L 58.769531 35 C 58.769531 28.363281 56.46875 22.742188 51.867188 18.136719 C 47.265625 13.53125 41.644531 11.230469 35.007812 11.230469 C 28.375 11.230469 22.75 13.53125 18.140625 18.132812 C 13.535156 22.734375 11.230469 28.355469 11.230469 34.992188 C 11.230469 41.625 13.53125 47.25 18.136719 51.859375 C 22.738281 56.464844 28.359375 58.769531 34.996094 58.769531 L 49.875 58.769531 L 49.875 60.375 Z M 35.007812 43.894531 C 37.480469 43.894531 39.582031 43.03125 41.308594 41.300781 C 43.03125 39.570312 43.894531 37.472656 43.894531 35 C 43.894531 32.496094 43.03125 30.386719 41.296875 28.675781 C 39.566406 26.960938 37.464844 26.105469 34.992188 26.105469 C 32.519531 26.105469 30.417969 26.964844 28.691406 28.683594 C 26.96875 30.402344 26.105469 32.515625 26.105469 35.027344 C 26.105469 37.464844 26.96875 39.550781 28.703125 41.289062 C 30.433594 43.027344 32.535156 43.894531 35.007812 43.894531 Z M 35.007812 43.894531 \"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df44474 e-con-full e-flex e-con e-child\" data-id=\"df44474\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e6dba elementor-widget elementor-widget-text-editor\" data-id=\"20e6dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans la majorit\u00e9 des cas \u2013 relance formelle, professionnelle et tra\u00e7able<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5afbcb4 e-con-full e-flex e-con e-child\" data-id=\"5afbcb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-245eecb elementor-widget elementor-widget-text-editor\" data-id=\"245eecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Objet : <em data-start=\"1093\" data-end=\"1120\">Rappel \u2013 Facture [Num\u00e9ro]<\/em> <br \/>Message structur\u00e9 et courtois <br \/>Pi\u00e8ce jointe : facture<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfd9076 e-con-full e-flex e-con e-child\" data-id=\"cfd9076\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-063aabd elementor-widget elementor-widget-text-editor\" data-id=\"063aabd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tra\u00e7abilit\u00e9 et preuve en cas de contentieux<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a6b527 e-con-full e-flex e-con e-child\" data-id=\"4a6b527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-170fd05 e-con-full e-flex e-con e-child\" data-id=\"170fd05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eba2e4 elementor-widget elementor-widget-text-editor\" data-id=\"7eba2e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SMS \/ RCS<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e8057 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a9e8057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"70px\" height=\"px\" viewBox=\"0 0 70 70\"><g id=\"surface1\"><path style=\" stroke:none;fill-rule:nonzero;fill:rgb(63.921571%,32.156864%,44.705883%);fill-opacity:1;\" d=\"M 23.039062 31.136719 C 23.585938 31.136719 24.0625 30.933594 24.472656 30.527344 C 24.878906 30.121094 25.082031 29.644531 25.082031 29.097656 C 25.082031 28.550781 24.878906 28.070312 24.476562 27.664062 C 24.070312 27.257812 23.59375 27.050781 23.046875 27.050781 C 22.449219 27.050781 21.960938 27.253906 21.574219 27.660156 C 21.191406 28.066406 21 28.542969 21 29.089844 C 21 29.636719 21.191406 30.117188 21.570312 30.523438 C 21.953125 30.929688 22.441406 31.136719 23.039062 31.136719 Z M 35.078125 31.136719 C 35.609375 31.136719 36.085938 30.933594 36.511719 30.527344 C 36.9375 30.121094 37.152344 29.644531 37.152344 29.097656 C 37.152344 28.550781 36.941406 28.070312 36.523438 27.664062 C 36.105469 27.257812 35.625 27.050781 35.082031 27.050781 C 34.542969 27.050781 34.070312 27.253906 33.667969 27.660156 C 33.269531 28.066406 33.066406 28.542969 33.066406 29.089844 C 33.066406 29.636719 33.269531 30.117188 33.671875 30.523438 C 34.078125 30.929688 34.542969 31.136719 35.078125 31.136719 Z M 46.953125 31.136719 C 47.503906 31.136719 47.980469 30.933594 48.386719 30.527344 C 48.796875 30.121094 49 29.644531 49 29.097656 C 49 28.550781 48.796875 28.070312 48.390625 27.664062 C 47.988281 27.257812 47.511719 27.050781 46.960938 27.050781 C 46.414062 27.050781 45.9375 27.253906 45.527344 27.660156 C 45.121094 28.066406 44.917969 28.542969 44.917969 29.089844 C 44.917969 29.636719 45.121094 30.117188 45.523438 30.523438 C 45.929688 30.929688 46.40625 31.136719 46.953125 31.136719 Z M 9.625 56.875 L 9.625 9.625 L 60.375 9.625 L 60.375 48.707031 L 17.792969 48.707031 Z M 17.097656 47.105469 L 58.769531 47.105469 L 58.769531 11.230469 L 11.230469 11.230469 L 11.230469 53.082031 Z M 11.230469 47.105469 L 11.230469 11.230469 Z M 11.230469 47.105469 \"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b44341b e-con-full e-flex e-con e-child\" data-id=\"b44341b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e751c05 elementor-widget elementor-widget-text-editor\" data-id=\"e751c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Petits montants, rappels rapides, relances douces<br \/>Compl\u00e9ment d\u2019un email<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b30fc5c e-con-full e-flex e-con e-child\" data-id=\"b30fc5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60a5566 elementor-widget elementor-widget-text-editor\" data-id=\"60a5566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00ab\u00a0Bonjour [Nom], la facture [Num\u00e9ro] de [montant] \u20ac est en attente. Merci de votre r\u00e8glement rapide. [Lien]\u00a0\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24d79de e-con-full e-flex e-con e-child\" data-id=\"24d79de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-950e69a elementor-widget elementor-widget-text-editor\" data-id=\"950e69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taux d\u2019ouverture tr\u00e8s \u00e9lev\u00e9 (90-98 %)<br \/>RCS = SMS enrichi avec bouton de paiement int\u00e9gr\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cce491 e-con-full e-flex e-con e-child\" data-id=\"0cce491\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0238283 e-con-full e-flex e-con e-child\" data-id=\"0238283\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fbfb5 elementor-widget elementor-widget-text-editor\" data-id=\"a5fbfb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>T\u00e9l\u00e9phone<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b350eb1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b350eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"70px\" height=\"px\" viewBox=\"0 0 70 70\"><g id=\"surface1\"><path style=\" stroke:none;fill-rule:nonzero;fill:rgb(63.921571%,32.156864%,44.705883%);fill-opacity:1;\" d=\"M 56.109375 32.8125 C 55.574219 27.34375 53.367188 22.664062 49.492188 18.777344 C 45.617188 14.886719 40.96875 12.710938 35.546875 12.25 L 35.546875 10.644531 C 38.488281 10.839844 41.265625 11.546875 43.878906 12.761719 C 46.492188 13.976562 48.769531 15.574219 50.714844 17.554688 C 52.65625 19.535156 54.242188 21.832031 55.472656 24.445312 C 56.699219 27.058594 57.445312 29.847656 57.714844 32.8125 Z M 44.222656 32.8125 C 43.664062 30.625 42.621094 28.730469 41.089844 27.125 C 39.558594 25.519531 37.710938 24.523438 35.546875 24.136719 L 35.546875 22.53125 C 38.125 22.921875 40.339844 24.0625 42.199219 25.957031 C 44.058594 27.855469 45.269531 30.140625 45.828125 32.8125 Z M 55.015625 57.457031 C 50.257812 57.457031 45.363281 56.265625 40.328125 53.886719 C 35.292969 51.503906 30.613281 48.113281 26.285156 43.714844 C 21.960938 39.386719 18.585938 34.703125 16.167969 29.660156 C 13.75 24.617188 12.542969 19.722656 12.542969 14.984375 L 12.542969 12.542969 L 23.769531 12.542969 L 26.285156 23.296875 L 18.484375 30.480469 C 19.917969 32.957031 21.382812 35.21875 22.878906 37.261719 C 24.371094 39.300781 25.921875 41.089844 27.527344 42.621094 C 29.25 44.441406 31.167969 46.121094 33.28125 47.65625 C 35.390625 49.191406 37.835938 50.707031 40.613281 52.207031 L 48.050781 44.371094 L 57.457031 46.300781 L 57.457031 57.457031 Z M 17.683594 29.019531 L 24.535156 22.824219 L 22.53125 14.144531 L 14.183594 14.144531 C 14.035156 16.308594 14.28125 18.625 14.910156 21.089844 C 15.542969 23.558594 16.46875 26.203125 17.683594 29.019531 Z M 42.183594 52.863281 C 43.90625 53.835938 46 54.589844 48.453125 55.125 C 50.90625 55.660156 53.375 55.925781 55.855469 55.925781 L 55.855469 47.542969 L 48.636719 46.046875 Z M 17.683594 29.019531 Z M 42.183594 52.863281 Z M 42.183594 52.863281 \"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af2dc21 e-con-full e-flex e-con e-child\" data-id=\"af2dc21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a05a3 elementor-widget elementor-widget-text-editor\" data-id=\"16a05a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Montants \u00e9lev\u00e9s, situations sensibles, besoin de dialogue\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62da11b e-con-full e-flex e-con e-child\" data-id=\"62da11b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72c52a0 elementor-widget elementor-widget-text-editor\" data-id=\"72c52a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9sentation \u2192 Expos\u00e9 factuel \u2192 \u00c9coute \u2192 Proposition de solution (ex. \u00e9ch\u00e9ancier)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63fcb55 e-con-full e-flex e-con e-child\" data-id=\"63fcb55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b262d42 elementor-widget elementor-widget-text-editor\" data-id=\"b262d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cr\u00e9ation d\u2019un lien humain, favorise les solutions personnalis\u00e9es<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ca948e e-con-full e-flex e-con e-child\" data-id=\"8ca948e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc59aa1 e-con-full e-flex e-con e-child\" data-id=\"cc59aa1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e81d7b5 elementor-widget elementor-widget-text-editor\" data-id=\"e81d7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Lettre de relance (papier)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732ebd4 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"732ebd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"70px\" height=\"px\" viewBox=\"0 0 70 70\"><g id=\"surface1\"><path style=\" stroke:none;fill-rule:nonzero;fill:rgb(63.921571%,32.156864%,44.705883%);fill-opacity:1;\" d=\"M 9.625 54.542969 L 9.625 15.457031 L 60.375 15.457031 L 60.375 54.542969 Z M 35 33.980469 L 11.230469 18.082031 L 11.230469 52.9375 L 58.769531 52.9375 L 58.769531 18.082031 Z M 35 32.011719 L 57.53125 17.0625 L 12.542969 17.0625 Z M 11.230469 18.082031 L 11.230469 17.0625 L 11.230469 52.9375 Z M 11.230469 18.082031 \"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f0327 e-con-full e-flex e-con e-child\" data-id=\"19f0327\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179dc9c elementor-widget elementor-widget-text-editor\" data-id=\"179dc9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dernier recours apr\u00e8s \u00e9chec des autres relances<br \/>\u00c9tape officielle et formelle<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcdaeda e-con-full e-flex e-con e-child\" data-id=\"dcdaeda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d70bca3 elementor-widget elementor-widget-text-editor\" data-id=\"d70bca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lettre recommand\u00e9e avec AR mentionnant la facture, les \u00e9ch\u00e9ances, et les cons\u00e9quences l\u00e9gales potentielles<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eea9d1c e-con-full e-flex e-con e-child\" data-id=\"eea9d1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96a6435 elementor-widget elementor-widget-text-editor\" data-id=\"96a6435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Poids juridique important, acte formel de relance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7141ae e-con-full e-flex e-con e-child\" data-id=\"c7141ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e781020 e-con-full e-flex e-con e-child\" data-id=\"e781020\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2b0652 elementor-widget elementor-widget-text-editor\" data-id=\"b2b0652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Chatbot \/ Messagerie instantan\u00e9e<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb630f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cbb630f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"48px\" viewBox=\"0 -960 960 960\" width=\"48px\" fill=\"#A35272\"><path d=\"M208-417q-27 0-45.5-18.69T144-480.94q0-26.14 18.92-45.1Q181.83-545 208-545v-167.5h208q0-26.58 18.71-45.29T480-776.5q26.58 0 45.29 18.71T544-712.5h208V-545q26.17 0 45.08 18.71Q816-507.58 816-481t-18.71 45.29Q778.58-417 752-417v244.5H208V-417Zm147.32-60.5q11.18 0 19.68-8.32 8.5-8.33 8.5-19.5 0-11.18-8.68-19.68-8.67-8.5-20-8.5-11.32 0-19.32 8.68-8 8.67-8 20 0 11.32 8.32 19.32 8.33 8 19.5 8Zm250 0q11.18 0 19.68-8.32 8.5-8.33 8.5-19.5 0-11.18-8.68-19.68-8.67-8.5-20-8.5-11.32 0-19.32 8.68-8 8.67-8 20 0 11.32 8.32 19.32 8.33 8 19.5 8ZM344-308h272v-22H344v22ZM230-194.5h500v-496H230v496Zm250-248Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccfb1f3 e-con-full e-flex e-con e-child\" data-id=\"ccfb1f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4d19a elementor-widget elementor-widget-text-editor\" data-id=\"ae4d19a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour automatiser les \u00e9changes simples, hors horaires<br \/>Paiement rapide 24\/7<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ae5a21 e-con-full e-flex e-con e-child\" data-id=\"6ae5a21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c219b7 elementor-widget elementor-widget-text-editor\" data-id=\"7c219b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbot qui envoie un lien de paiement, r\u00e9pond aux questions fr\u00e9quentes sur les \u00e9ch\u00e9ances<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8572112 e-con-full e-flex e-con e-child\" data-id=\"8572112\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-853ea2f elementor-widget elementor-widget-text-editor\" data-id=\"853ea2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Disponible 24\/7, automatise les t\u00e2ches r\u00e9p\u00e9titives, r\u00e9duit les co\u00fbts<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7ccc88 e-con-full e-flex e-con e-child\" data-id=\"c7ccc88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a47cd8 elementor-widget elementor-widget-text-editor\" data-id=\"3a47cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\ud83d\udc49 <strong>L\u2019astuce magique<\/strong> ? Alternez les canaux pour multiplier les touches sans lasser et adapter votre discours en fonction de la situation de votre client. Ayez un plan complet en t\u00eate selon les diff\u00e9rents cas de figure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfed406 elementor-widget elementor-widget-heading\" data-id=\"cfed406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Personnalisez vos relances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f69252 elementor-widget elementor-widget-text-editor\" data-id=\"8f69252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pourquoi la personnalisation est-elle si importante ? Parce qu&rsquo;elle transforme une simple relance en un <strong>vrai dialogue<\/strong>. Chaque situation est unique, et comprendre cela permet d\u2019<strong>\u00e9viter beaucoup de tensions<\/strong>. Vous n\u2019allez bien \u00e9videmment pas accorder le m\u00eame traitement \u00e0 un client fid\u00e8le depuis 5 ans qui a juste oubli\u00e9 une facture et un nouveau client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3a183 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"fb3a183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comprenez les raisons de l\u2019impay\u00e9 avant de relancer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e988aa5 elementor-widget elementor-widget-text-editor\" data-id=\"e988aa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant d\u2019envoyer une relance, prenez le temps d\u2019<a href=\"\/analyse-de-portefefeuille-client\/\">identifier les raisons du retard<\/a> et posez vous les bonnes questions\u00a0:<\/p><ul><li>La facture a-t-elle \u00e9t\u00e9 correctement envoy\u00e9e et re\u00e7ue ?<\/li><li>Y a-t-il un probl\u00e8me sur les conditions de paiement ?<\/li><li>Le client rencontre-t-il des difficult\u00e9s financi\u00e8res ?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af9ce3 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0af9ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adaptez le ton et le contenu en fonction de la relation commerciale<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4534ad elementor-widget elementor-widget-text-editor\" data-id=\"f4534ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chaque client a une importance diff\u00e9rente pour votre entreprise, nous n\u2019avez bien \u00e9videmment pas la m\u00eame relation avec un client de longue date et un nouveau client (qui plus est s\u2019il ne paie pas).<\/p><ul><li><strong>Pour un client fid\u00e8le :<\/strong><ul><li>Utilisez un ton bienveillant et valorisez la relation existante. <em>Exemple :<br \/><\/em>\u00ab\u00a0Bonjour [Nom],<br \/>Vous \u00eates un partenaire important pour notre entreprise, et nous vous remercions pour votre fid\u00e9lit\u00e9. Nous avons remarqu\u00e9 que la facture [Num\u00e9ro], d\u2019un montant de [montant], reste en attente. Pouvez-vous nous indiquer si tout est en ordre pour son r\u00e8glement ?\u00a0\u00bb<\/li><\/ul><\/li><li><strong>Pour un client occasionnel :<\/strong><ul><li>Restez factuel tout en \u00e9tant courtois. <em>Exemple :<br \/><\/em>\u00ab\u00a0Bonjour [Nom],<br \/>Nous souhaitons vous rappeler que la facture [Num\u00e9ro], d\u2019un montant de [montant] \u20ac, est arriv\u00e9e \u00e0 \u00e9ch\u00e9ance le [date]. Merci de bien vouloir nous informer de l\u2019\u00e9tat de ce paiement.\u00a0\u00bb<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2053b elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8b2053b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personnalisez vos messages en fonction de l\u2019historique des \u00e9changes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cde714 elementor-widget elementor-widget-text-editor\" data-id=\"8cde714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous connaissez cette sensation lorsqu\u2019un commer\u00e7ant se souvient exactement de ce que vous aimez ? \u00c7a fait plaisir, non ? Pour vos relances, c\u2019est pareil. Aidez-vous de votre outil CRM pour centraliser l\u2019historique de vos interactions avec chaque client, de cette mani\u00e8re, cela sera plus simple d\u2019utiliser ces informations pour vos relances.<\/p><ul><li>Si le client a souvent pay\u00e9 en retard mais sans incident majeur, adoptez un ton compr\u00e9hensif :<br \/><em>\u00ab\u00a0Nous savons que des retards peuvent survenir, mais nous vous remercions de nous tenir inform\u00e9s pour cette facture.\u00a0\u00bb<\/em><\/li><li>Si le client est habituellement ponctuel, misez sur une relance discr\u00e8te :<br \/><em>\u00ab\u00a0Il semble y avoir eu un oubli concernant votre facture. Nous sommes disponibles pour toute question.\u00a0\u00bb<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db47a36 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"db47a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Offrez des options personnalis\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f96b6 elementor-widget elementor-widget-text-editor\" data-id=\"b5f96b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour faciliter le r\u00e8glement, proposez des solutions adapt\u00e9es aux besoins de votre client :<\/p><ul><li>Paiements \u00e9chelonn\u00e9s en cas de difficult\u00e9s financi\u00e8res.<\/li><li>Remises conditionnelles pour les paiements rapides.<\/li><li>Lien direct vers une plateforme de paiement en ligne.<br \/><em>Exemple concret : Lorsqu\u2019un client mentionne une tr\u00e9sorerie tendue, proposez un \u00e9ch\u00e9ancier pr\u00e9cis : \u00ab\u00a0Nous pouvons convenir de trois versements \u00e9gaux sur les prochains mois, avec un premier r\u00e8glement d\u2019ici [date]. Qu\u2019en pensez-vous ?\u00a0\u00bb<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f25df0 e-con-full e-flex e-con e-child\" data-id=\"9f25df0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb7a467 elementor-widget elementor-widget-text-editor\" data-id=\"bb7a467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\ud83d\udc49 <strong>Le pi\u00e8ge \u00e0 \u00e9viter<\/strong> : Les relances g\u00e9n\u00e9riques. Adaptez vos relances en fonction du profil de votre client et de la relation que vous avez avec lui, l\u2019objectif final \u00e9tant certes de se faire payer mais aussi de pr\u00e9server la relation commerciale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-090643a elementor-widget elementor-widget-heading\" data-id=\"090643a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proposez des solutions de r\u00e8glement flexibles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5bb990 elementor-widget elementor-widget-text-editor\" data-id=\"b5bb990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et si on vous disait qu\u2019\u00eatre flexible peut acc\u00e9l\u00e9rer vos encaissements ? Paradoxal, non ? Pourtant, quand un client peine \u00e0 payer, lui tendre une perche cr\u00e9e souvent un effet domino positif.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db4cc2 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9db4cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Facilitez les paiements en plusieurs fois<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45514f8 elementor-widget elementor-widget-text-editor\" data-id=\"45514f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignright wp-image-1472\" src=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Paiement-Plusieurs-Fois-300x244.jpg\" alt=\"Paiement Plusieurs Fois\" width=\"400\" height=\"326\" srcset=\"https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Paiement-Plusieurs-Fois-300x244.jpg 300w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Paiement-Plusieurs-Fois-768x625.jpg 768w, https:\/\/www.france-contentieux.com\/wp-content\/uploads\/2025\/04\/Paiement-Plusieurs-Fois.jpg 881w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p><p>Un gros r\u00e8glement en une seule fois peut bloquer certains clients. Prenez ce client qui vous doit 5000\u20ac mais qui fait face \u00e0 des probl\u00e8mes de tr\u00e9sorerie, proposez lui un paiement en 5 x 1000\u20ac et vous verrez que la situation peut vite devenir plus simple.<\/p><p><strong>Voici la marche \u00e0 suivre concr\u00e8te :<\/strong><\/p><ul><li><a href=\"\/enquete-de-solvabilite\/\">\u00c9valuez sa sant\u00e9 financi\u00e8re<\/a>.<\/li><li>D\u00e9finissez un calendrier pr\u00e9cis (ex. : trois paiements \u00e0 intervalles d\u2019un mois).<\/li><li>Formalisez tout par \u00e9crit \u2013 un simple email fera l\u2019affaire.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e516d68 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e516d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proposez des moyens de paiement pratiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac428a elementor-widget elementor-widget-text-editor\" data-id=\"aac428a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certains clients pr\u00e9f\u00e8rent le virement, d\u2019autres la carte. Pourquoi les forcer ?<\/p><p><strong>Exemples concrets<\/strong>\u00a0:<\/p><ul><li><strong>Lien de paiement <\/strong>dans l\u2019email de relance \u2192 1 clic et c\u2019est r\u00e9gl\u00e9.<\/li><li><strong>Pr\u00e9l\u00e8vement auto <\/strong>pour les abonnements \u2192 \u00ab Oubliez les relances, on s\u2019occupe de tout. \u00bb<\/li><li><strong>Portefeuille digital <\/strong>(Stripe, Lydia) \u2192 Aussi simple qu\u2019un achat sur Amazon.<\/li><\/ul><p>\u00a0<\/p><p>Le r\u00e9sultat ? Un client stress\u00e9 par un virement bancaire pourrait payer <em>instantan\u00e9ment<\/em>\u00a0via PayPal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e632a elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f9e632a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9ez une approche collaborative pour les litiges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb340d9 elementor-widget elementor-widget-text-editor\" data-id=\"cb340d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Face \u00e0 un d\u00e9saccord (prestation non conforme ou erreur de facturation), n\u2019entrez surtout pas dans une logique conflictuelle. Dialoguez !<\/p><p><strong>Le sc\u00e9nario gagnant\u00a0:<\/strong><\/p><ol><li>Demandez au client de pr\u00e9ciser le probl\u00e8me.<\/li><li>\u00c9tudiez ensemble les documents pour identifier la source du litige.<\/li><li>Proposez une <a href=\"\/recouvrement-amiable\/\">solution amiable<\/a> : r\u00e9duction partielle, refacturation, ou mise \u00e0 jour des services.<\/li><\/ol><ul><li><em>Exemple concret : Si un client conteste une prestation jug\u00e9e incompl\u00e8te, convenez d\u2019un remboursement partiel plut\u00f4t que de de vous enliser dans un conflit long et co\u00fbteux.<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-650c22d e-con-full e-flex e-con e-child\" data-id=\"650c22d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9cf71 elementor-widget elementor-widget-text-editor\" data-id=\"8a9cf71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\ud83d\udc49 <strong>Le pi\u00e8ge<\/strong> : Ne c\u00e9dez pas sur tout ! Une r\u00e9duction sans contrepartie, c\u2019est comme offrir un cadeau sans raison \u2013 \u00e7a cr\u00e9e un pr\u00e9c\u00e9dent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed88a37 elementor-widget elementor-widget-text-editor\" data-id=\"ed88a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Au risque de se r\u00e9p\u00e9ter, soyez flexible et adaptez vous en fonction du client, faites preuve de compr\u00e9hension mais tout en restant ferme.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbf23c elementor-widget elementor-widget-heading\" data-id=\"1bbf23c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faites appel \u00e0 un tiers comme France Contentieux pour \u00e9viter les tensions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-596775e elementor-widget elementor-widget-text-editor\" data-id=\"596775e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Imaginez : vous avez tout tent\u00e9, mais le client ignore vos relances, comme un client qui quitte la table sans payer\u2026 C&rsquo;est dans ce cas de figure que faire appel \u00e0 une entreprise sp\u00e9cialis\u00e9e dans le recouvrement de cr\u00e9ances, comme France Contentieux, prend tout son sens. Notre job ? R\u00e9cup\u00e9rer l\u2019addition et avoir un bon avis du client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdf6096 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"cdf6096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Identifiez le bon moment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd6ac0 elementor-widget elementor-widget-text-editor\" data-id=\"ecd6ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voici quelques signaux d\u2019alarme qui indiquent qu\u2019il est temps passer le relai \u00e0 un expert du recouvrement.<\/p><ul><li>Silence radio apr\u00e8s plusieurs relances.<\/li><li>Litige persistant malgr\u00e9 vos efforts de m\u00e9diation. (ex\u00a0: \u00ab\u00a0Je conteste la facture\u00a0\u00bb sans preuve)<\/li><li>Retard de paiement d\u00e9passant 90 jours.<\/li><li>Montant important qui p\u00e8se sur votre tr\u00e9sorerie.<\/li><\/ul><p>\u00a0<\/p><p><strong><em>Exemple concret : Une PME avec un encours client important peut d\u00e9cider de transmettre les factures de plus de 60 jours \u00e0 France Contentieux pour \u00e9viter de mobiliser ses propres ressources en interne<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f92209 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1f92209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi externaliser la gestion de ses cr\u00e9ances ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325e607 elementor-widget elementor-widget-text-editor\" data-id=\"325e607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En d\u00e9l\u00e9guant \u00e0 des pros du recouvrement, vous b\u00e9n\u00e9ficiez concr\u00e8tement\u00a0: Faire appel \u00e0 France Contentieux pr\u00e9sente plusieurs b\u00e9n\u00e9fices :<\/p><ul><li>D\u2019une neutralit\u00e9 \u00e9motionnelle indispensable en cas de conflit.<\/li><li>D\u2019une expertise juridique et relationnelle \u00e9prouv\u00e9e.<\/li><li>D\u2019un gain de temps consid\u00e9rable pour vos \u00e9quipes internes.<\/li><li>De r\u00e9sultats rapides et mesurables.<\/li><\/ul><p><br \/><em>Les experts peuvent par exemple envoyer des courriers officiels, passer des appels t\u00e9l\u00e9phoniques professionnels ou proposer des accords de paiement personnalis\u00e9s.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8baccf elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d8baccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Prot\u00e9gez votre relation client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30e85ca elementor-widget elementor-widget-text-editor\" data-id=\"30e85ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pensez \u00e0 France Contentieux comme \u00e0 la Suisse de vos relations clients : neutre, rassurant, et surtout efficace pour r\u00e9gler les tensions sans jamais prendre parti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d716c elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"69d716c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9parez le transfert efficacement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1ab83 elementor-widget elementor-widget-text-editor\" data-id=\"5b1ab83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ici, nous avons besoin d\u2019informations compl\u00e8tes et pr\u00e9cises\u00a0:<\/p><ul><li>La paperasse\u00a0: Factures, contrats, bons de commandes, emails, lettre de relance, etc\u2026)<\/li><li>Le contexte\u00a0: Des d\u00e9tails sur le client et la situation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb0693 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"cdb0693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Envisagez une action l\u00e9gale en dernier recours<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a685a54 elementor-widget elementor-widget-text-editor\" data-id=\"a685a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si, malgr\u00e9 l\u2019intervention de France Contentieux, le client refuse de r\u00e9gler, une <a href=\"\/recouvrement-judiciaire\/\">action en justice<\/a> peut s\u2019imposer via des proc\u00e9dures l\u00e9gales adapt\u00e9es : mise en demeure, action en justice\u2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e79a8ad e-con-full e-flex e-con e-child\" data-id=\"e79a8ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9457eab elementor-widget elementor-widget-text-editor\" data-id=\"9457eab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\ud83c\udfc5 Le bonus : En externalisant, vous lib\u00e9rez du temps pour\u2026 trouver de nouveaux clients ! Parfois, l\u00e2cher prise est la meilleure strat\u00e9gie.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a103b6d elementor-widget elementor-widget-text-editor\" data-id=\"a103b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et voil\u00e0, vous avez d\u00e9sormais toutes les cl\u00e9s pour transformer vos <strong>relances d\u2019impay\u00e9s <\/strong>en exercice d\u2019\u00e9quilibriste : fermet\u00e9 sur le fond, souplesse sur la forme. Ces 5 techniques ne sont pas juste des \u00ab astuces \u00bb \u2013 c\u2019est une philosophie de gestion o\u00f9 l\u2019argent retrouv\u00e9 rime avec <strong>relation pr\u00e9serv\u00e9e<\/strong>.<\/p><p><strong>Le mot de la fin : Les impay\u00e9s ne sont pas une fatalit\u00e9 \u2013 juste un probl\u00e8me de process \u00e0 optimiser. <\/strong><\/p><p><strong>Alors, pr\u00eat \u00e0 transformer vos cr\u00e9ances en liquidit\u00e9s\u2026 sans perdre vos clients en route ?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sending payment reminders to a customer without damaging the relationship is an art: discover 5 practical techniques to collect outstanding receivables efficiently, without generating unnecessary tension, and get all the keys you need to an intelligent and efficient dunning process.<\/p>","protected":false},"author":7,"featured_media":1460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 techniques efficaces pour relancer vos impay\u00e9s sans tension<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez 5 m\u00e9thodes \u00e9prouv\u00e9es pour relancer vos impay\u00e9s de mani\u00e8re efficace et pr\u00e9server vos relations clients sur le long terme.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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